Frequently Asked Questions
- What is special about Bio Basics Products?
- How do I know the products are organic?
- Can I get everything I need for my family?
- Why are prices higher than that in the regular market?
- How can I get these products at lower prices?
- How can I get these items from Bio Basics?
- Why do I have order in advance?
- What if I am not available to take delivery?
- What if I am not happy with any product?
- Why do you use plastic for packing?
1. What is special about Bio Basics Products?
“SAFE FOOD FIRST” is our motto for quality of food.
The food we offer is “Slow Food”, not Fast Food. Seasonal (no mangoes in winter!), Local (no apples for us in Tamil Nadu), Organic (no chemicals used for growing, processing, storing and transporting food) and Whole (zero or minimal polishing or processing, retaining all nutrition as Nature intended).
In other words, we offer foods that are safe to consume, i.e. without chemicals, whole and unpolished / semi-polished, and foods without adulteration. And, we at Bio Basics, we ourselves, eat what we offer our consumers.
Further, all fresh produce (fruits, greens and vegetables) we offer comes from within 80 kms of Coimbatore and grown as per the current season, so we can ourselves verify the farms where these are grown.
Please do not worry, if, at times, some items do not “look good”. Nature does not provide food that look like products from a factory! Our food need not have the same shape, size or shine. That is how Nature works. If they have spots or parts that are eaten by insects, we should feel happy because it is an indication that the food is free of chemicals and therefore, safe for us also to eat!
2. How do I know the products are organic?
We follow a rigorous three-layer process to ensure what we offer is genuinely organic.
- LEVEL 1: We enlist farmers only through genuine reference and after we visit the farm and interview the farmer to our satisfaction.
- LEVEL 2: We closely monitor the farm, the farmer and the produce from the farm through our field staff on the ground. We maintain fairly detailed dossiers on each farm, farmer and produce we offer. We offer complete traceability – we can tell you at any point which product has come from which farm.
- LEVEL 3: Finally, we support certification – third party and PGS certification for farmers.
Please feel free to ask us about our sources, and we will take you to the farm for a surprise visit!
3. Can I get everything I need for my family?
Bio Basics offer a wide range (over 200) of products – all the basic essentials that a family needs. Hence our name!
Whatever we offer is organic and natural. We DO NOT offer any non-organic or unhealthy items. We are committed to health – yours, our farmers’ and our environment’s!
In fact, our team buys all our food from Bio Basics! We eat what we sell!
4. Why are the prices higher than that in the regular market?
Firstly, a major portion of what you pay goes to the farmer, and not to any middle men. That way, the farmer is careful about growing safe, healthy organic food, because we insist on it … and he gets a better price for it.
We also employ staff to monitor quality and traceability (we know which product comes from which farm). We believe that it is better to eat right rather than go through health problems later. Don’t you agree?
Actually, for a family of four, going 100% organic on all basic essentials costs only Rs 6 per head per meal. Is that too much to pay for the good health of one’s near and dear?!
But all said and done, it is inappropriate to compare our prices with that in the regular market, because the regular (chemicalized) market offers unsafe products… very different from ours. So, actually, it is no comparison at all!
5. How can I get these products at lower prices?
Help us to help you. Please tell your family and your friends about us. Spread the word!
As more consumers buy organic, more farmers will become organic. Automatically, the price of these items will drop!
That is how Organic Economics works!!
6. How can I get these items from Bio Basics?
Just follow these five simple steps:
STEP 1: Please fill up our Registration Form.
STEP 2: Save our Contact Numbers on your telephone, so that you can receive WhatsApp Broadcast Messages from Bio Basics.
STEP 3: Once you are registered, we will send you (twice a week) a Product List by WhatsApp & Email.
STEP 4: Before the end of the following day, you can place your order by phone, SMS, email, Whatsapp or over our website.
STEP 5: We get all fresh produce on Tuesdays and Fridays, and we will home deliver them to you by Wednesdays and Saturdays respectively, along with a bill. You can then pay us Cash on Delivery…. Or you can opt for cashless options such as Cheques, Bank Transfers, or using the BHIM App or through E-wallets like PayTM.
7. Why do I have order in advance?
Our Advance Order System enables us to procure only what you want and deliver it to your doorstep in its utmost freshness.
Currently our orders for fresh produce are harvested on Tuesdays/Fridays and reaches you by Wednesday/Saturday afternoon respectively.
This also helps keep costs down since spoilage, excesses and wastage are reduced.
8. What if I am not available to take delivery?
We request you to make sure someone is at home on the day of delivery.
But if you cannot be there, make sure to inform us of an alternate place to deliver
… And please arrange to make the payment on delivery.
9. What if I am not happy with any product?
If you are not happy about any item we have delivered, you have the option of returning the item immediately on delivery (in unopened condition, in case of sealed non-perishables).
But, please do call us and let us know your feedback.
10. Why do you use plastic for packing?
Unfortunately, we cannot avoid plastic altogether. Some of the grocery items come to us packed in plastic and are safer that way to avoid spillage.
But wherever possible, we avoid using plastic. For instance the bag we use to deliver your order is a reusable cloth bag. Fresh produce is bagged in paper bags. Also, we use plastic that is food-grade and can be re-used by you for keeping items in the fridge.
If you are keen to avoid plastic completely, feel free to visit us at our warehouse and pick up groceries in your own containers.
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